Shipping Policy

Shipping Policy

All processing and shipping timeframes provided are estimates only and are not guaranteed. Delays may occur due to carrier volume, customs processing, weather conditions, or other factors outside of our control.

Processing Time  
Orders are processed within approximately 2–5 business days.

Shipping Options  
Standard Shipping (Free): Estimated delivery time is 7–10 business days.  
Express Shipping ($26): Estimated delivery time is 3–5 business days.

Local Delivery (Vancouver Area)  
Local delivery orders are processed within 2–5 business days. Once processed, delivery may take an additional 7–10 business days. Local delivery does not guarantee same-day or next-day delivery.

Estimated delivery timeframes begin after processing and are not guaranteed. Selecting express shipping does not guarantee delivery by a specific date.

Shipping Delays  
Shipping delays do not qualify for cancellations, refunds, or chargebacks. Once an order has been processed and shipped, it cannot be canceled or modified.

Transfer of Responsibility  
Once an order has been shipped and handed to the carrier, responsibility for delivery transfers to the shipping carrier.

Proof of Delivery  
An order is considered successfully delivered and fulfilled when the carrier marks the package as “Delivered” or provides delivery confirmation. This applies regardless of whether a signature is required.

Non-Receipt  
We are not responsible for packages that are marked as delivered by the carrier. This includes claims of non-receipt, theft after delivery, or delivery to shared spaces such as apartment buildings, mailrooms, or reception areas.

Customers must contact the shipping carrier directly for any delivery-related issues once tracking shows delivered.

Incorrect Address  
Customers are responsible for providing an accurate and complete shipping address at checkout. Orders delivered to the address provided are considered fulfilled, even if the address was entered incorrectly or accepted by another individual. No refunds or replacements will be issued in these cases.

Lost Packages (In Transit)  
If a package is not marked as delivered and is believed to be lost in transit, a carrier investigation must be completed before any resolution is considered. Carrier investigations may take 7–21 business days or longer.

We reserve the right to deny claims that are determined to be fraudulent or unverifiable.

Returns After Delivery  
If you no longer wish to keep your item after delivery, you may request a return in accordance with our Return Policy.

Agreement to Policy  
By placing an order, you acknowledge and agree to this Shipping Policy, including all terms related to delivery, timeframes, and carrier responsibility.