Shipping Policy

Please review the following information carefully before placing an order.

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Processing & Shipping Timeframes

Please note that all processing and shipping timeframes are estimates only and are not guaranteed. During peak holiday periods or times of increased carrier volume, delays should be expected.

Estimated delivery times begin after processing and may be affected by carrier delays, customs clearance, weather conditions, or other factors outside of our control.

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Shipping Options

Standard Shipping (FREE)

Estimated delivery time: 7–10 business days

Express Shipping ($26)

Estimated delivery time: 3–5 business days

Selecting express shipping does not guarantee delivery by a specific date.

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Carrier Delays

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or peak seasonal volume. These delays are outside of our control and are not grounds for cancellation or refund.

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Order Cancellations & Refunds

Orders cannot be canceled or refunded once they are in transit.

Delays caused by carriers, customs, or peak holiday volume do not qualify for cancellation or refund.

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Returns After Delivery

If you no longer wish to keep your item after it has been delivered, you may request a return in accordance with our Return Policy.

Please review our Return Policy for eligibility, timelines, and conditions before submitting a return request.

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Order Tracking

Tracking information will be provided once your order has shipped. Please allow up to 48 hours for tracking updates to appear.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, losses, or delivery issues caused by incorrect or incomplete address details.

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International Shipping

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, please contact us at info@doggyhautecouture.com.
Returns must be approved before being sent back. Please contact us for the return address.

Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide return instructions and details on where to send your package.

For any return questions, contact info@doggyhautecouture.com.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it.

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Exchanges

The fastest way to ensure you receive the item you want is to return the original item, and once the return is accepted, place a new order separately.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition as received, unworn or unused, with tags attached, and in original packaging, along with proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact info@doggyhautecouture.com.

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Final Sale Items

All sale items are final sale and not eligible for refunds.

Sale items may be exchanged for another item. Customers are responsible for shipping and customs costs on exchanges.

Shipping Damage Disclaimer

All items are carefully inspected and photographed prior to shipment to ensure they leave our warehouse in perfect condition. Once an order has been handed over to the shipping carrier, responsibility for handling and transit lies with the carrier.

We are not responsible for damage that occurs during shipping. If your item arrives damaged, you must contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping box.

Refunds for damaged items will only be issued after the item(s) are returned and received at our warehouse and inspected. Return shipping costs are the responsibility of the customer, unless otherwise stated in writing.

We do not offer prepaid return shipping labels for items damaged in transit. Shipping fees (original or return) are non-refundable.

By placing an order, you acknowledge and agree to these terms.